Sometimes one time IT projects happen and it's hard to scale your team suddenly for the load. ScaleDesk helps with fielding people from something as simple as office moves to something as complex as networking implementation.
On days when your helpdesk is overflowing with issues, we have remote techs(via Slack or any of your chat system) who can help with the overflow and take care of the extra incoming work.
All employees leave companies, and all employees take vacations. Having ScaleDesk as your backup allows you to cover for those situations. Great for small teams!
We have full-time techs of all skill sets who can work with you on your team. If you wish to hire them, there is no fee of any kind after a 3 month period. Using us for your hiring eliminates risks and speeds up the recruitment process.
We filter resumes for enterprise/startup/msp experiences so only techs who are able perform will be on our platform.
One of our advantages is we do all interview with an IT technicians. We filter for basic networking and systems knowledge so we know that all the candidates on our platform have handle of the basics. We also filter for having great customer service mannerism.
We will verify certifications such as CCNA, CCNP, CCIE, Security+, etc. We also verify work eligibility and background check for our candidates.